Today we’d like to introduce you to Bill Powell.
Triumph Companies is a family owned and operated company. Bill, the owner, grew up in a suburb of Atlanta, and has long standing roots and strong ties throughout local communities. He graduated from Georgia State University with a degree in Risk Management and Insurance. He started his career in 1989 as a Claims Representative with a major insurance carrier. His responsibilities included handling both commercial and residential property and auto claims. He chose this career path for several reasons including his passion for helping people. Over the years, Bill transitioned and was promoted into various positions ranging from Claims to Account Management to Sales.
As always, his goal to open his own business, he finally decided to rejoin the specific area in which he started his career and created a contents restoration company in 2010. Several years later, he re-branded the company and created Triumph Contents
Restoration. Triumph Contents Restoration was founded in March 2014. Based in Alpharetta, Georgia, Triumph has been enhancing the services of its restoration company partners and insurance carriers ever since.
As Triumph Contents Restoration continued to experience exceptional growth, his management team looked at creating a true brand that would continue to meet its client’s needs. Many of their restoration clients inquired if Triumph provided moving services as well, due to their positive experiences. At the continued requests and as a natural progression, Triumph Relocation Specialists was created to provide local moving services for those selling and purchasing new homes. Today, both companies strategically fall under the Triumph Companies brand.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Opening a new business is never easy and takes a lot of effort, hard work and dedication.
There are always challenges along the way. When I started Triumph Contents Restoration, we focused our marketing & sales efforts on building relationships with local restoration companies and insurance companies. It took quite some time to develop relationships and trust with those companies so that they would have a comfort level to refer their clients to our company. Being a newcomer to this industry, we had to work twice as hard to prove ourselves and that our level of service was every bit as good, or better as our competitors. Many companies had established relationships with our competitors but we stayed focused and determined to build a level of trust and a little at a time, created true partnerships.
Turnover within the restoration industry continues to be a challenge and validates the point to have broad and deep relationships within each company. Our management team understands that to become complacent with our partners and our relationships could be extremely detrimental to our future. Therefore, we spend a lot of time and effort in maintaining positive relationships with all our partners every day.
At Triumph Relocation Specialists, we again experienced these challenges as we worked hard to build credibility with real estate agents and homeowners. In a saturated market such as moving companies, we were forced to set the bar a bit higher and provide services that other clients had not experienced with other moves. Our philosophy is to bring a white collar mentality to a blue collar industry.
Triumph Relocation Specialists – what should we know? What do you guys do best? What sets you apart from the competition?
Triumph Companies has two separate divisions – Triumph Contents Restoration and Triumph Relocation Specialists. Our restoration company works directly with restoration companies, insurance companies and residential and commercial property owners. Its focus is on personal property or “contents”, when a property owner experiences a catastrophic loss from water or fire. While Triumph Contents Restoration essentially performs moving services, it involves much more than just that. Time is of the essence when a loss occurs and proper and meticulous handling of contents is critical to not only document but preserve the condition of the items. Triumph Contents Restoration inspects, inventories and documents all the contents and then removes those contents for proper storage while repairs to the building are being complete.
Depending on the condition, type of item and cause of damage, utilize various restoration processes to restore those items back to “pre-loss” condition.
At Triumph Relocation Specialists, we have partnered with many Atlanta real estate firms/agents to provide a higher level of local moving services. As a State of Georgia licensed moving company, we are bound by state regulations not only in our pricing structure but how we operate. Our management team wanted to ensure that our business model was different from other moving companies. One very important issue is in our quoting process. No one likes or appreciates surprises so we made the decision early on that we would not provide ESTIMATES – we provide QUOTES. Triumph Relocation Specialists will not provide over the phone pricing as we believe that is not fair to our clients, or our company. Rather, we take the time to meet with every one of our potential clients in person, at their home to visually inspect what our clients need moved. We listen to our clients and based on their needs, create a strategic plan and competitive quote that outlines what is included and what is not included, based on our discussion. If nothing has been changed on our plan, at the end of the move, if it takes us longer than we anticipated, our client is NOT charged any additional fees – we simply stand by our quote. Before each move is complete, our team takes the time to polish the hard furniture, sweep the hardwood floors and vacuum the carpets leaving the furniture and home clean and most often better condition than prior to the move.
Our goal – to create a plan to meet your needs, yet exceed your expectations!
What is “success” or “successful” for you?
In our business, trust is one of the most, if not the most important aspects of our job.
As a moving company (and contents restoration company). We have access to our clients’ entire homes and are working in their most personal “space”. Allowing a company to not only enter their home but remove all their personal property for the purpose of moving can be a stressful situation and one of which, the property owner is forced to place their utmost trust in. At Triumph Relocation Specialists, we recognize the importance of this and work hard to create an environment that not only eases our client’s minds but builds confidence in every aspect of the move.
We understand every move is different. Triumph’s unique approach to moving services focuses on our client above all. So, from the initial meeting with Triumph personnel, we LISTEN to homeowners in order to create a strategic moving plan/schedule to best serve them, which helps establish that trust level very early on in the process. Listening to our clients is critical to the success of each move, and ultimately our company.
The true test of success for our company comes at the completion of each move – when our clients ask if they can be a reference for future clients, volunteer to write rave reviews and more importantly, refer us to family and friends. The majority of our business comes from past client referrals. We are very proud of our company when clients sincerely want to do that in return, as we believe that really demonstrates the old cliché, “the proof is in the pudding”.
Bottom line, happy and satisfied clients is how we define success!
Contact Info:
- Address: 341 Curie Drive, Alpharetta, GA 30005
- Website: www.triumphcompanies.net
- Phone: 770-817-6137
- Email: bill@triumphcontents.com
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