Today we’d like to introduce you to Tess Gamble.
Tess, we appreciate you taking the time to share your story with us today. Where does your story begin?
I started Pend Upon in 2013. It is an Atlanta Concierge Firm that is dedicated to simplifying the lives of busy professionals.
I worked in Corporate America for approximately 20 years and most of those years were in Human Resources. After receiving my undergraduate degree, I was focused on working hard and getting a promotion. In 2002, I was finally promoted into corporate Human Resources. I was so excited. However, I became so busy that ten years later, in 2012, I asked myself, would I ever get to enjoy life again?
Over time, my life seemed to disappear. I worked long hours. The things I used to do, I could not do them anymore. When I had free time, I had to take care of my basic daily tasks. I became concerned about my health because I started losing weight, developing eczema, and worrying I would lose my mind.
I realized there were so many people just like me. They needed someone they could “Pend Upon”. Someone who could help them complete the things that needed to be done without trying to find an extra hour or two that they did not have in the day.
When the opportunity presented itself, I decided to provide busy individuals the personal lifestyle management services I desired. It was an easy personal transition to utilize my human resources skills to help busy professionals.
I’m sure you wouldn’t say it’s been obstacle free, but so far would you say the journey have been a fairly smooth road?
Starting a business was more difficult than I thought it would have been. I felt my Master’s Degree in Administration and Human Resources experience combined would have created the perfect foundation for starting a business. However, I quickly realized there were areas of operating a business that I had limited knowledge and sales was one of them. Sales can be intimidating and I had to overcome my sales learning curves. One thing I realized was you have to create a sales plan and work it every day.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
People always ask if I provide all these services by myself. I am fortunate to have a team to help meet clients’ needs. The focus at Pend Upon is to provide excellent customer service to each and every client. We are not a one size fits all service. Pend Upon offers boutique services for busy professionals. We do our best work with small to medium companies.
We help busy professionals achieve a healthy work/life balance. We plan corporate events, family outings, vacations, offsite requests (car repairs, running errands, and personal shopping) and many other customized, time-saving services. Most of all, our clients appreciate the time saved that can be spent with family and friends doing the things they enjoy.
The scope and size of our services are always tailored to the specific needs of the busy professional. There is not a one-size fit all approach. Our clients have enjoyed tailored services that range from dry cleaning, lunch and mail delivery to the coordination of their company’s retreats.
I get happy and excited when I help someone enjoy their life and hobbies because I have been there. I know what it feels like. If you are a busy professional, you have to shop for groceries, drop off and pick up dry cleaning as an example. On average, just those two errands can save a minimum of 2.5 hours each week. A 2.5 hours savings per week is a total of ten hours per month. That is just two errands. What could you do by reclaiming a minimum of ten hours per month?
Do you have recommendations for books, apps, blogs, etc?
I love the Maps app and Asana. I could not navigate the city without Maps. Asana is helpful when I am working on projects with my team. It is simple to share or delegate a task in Asana. Additionally, I enjoy reading time management books and blogs. They help me find new time-saving tips that I share with my clients.
Contact Info:
- Email: tess@pendupon.com
- Website: https://www.pendupon.com/
- Instagram: https://www.instagram.com/pendupon/
- Facebook: https://www.facebook.com/pendupon
- Youtube: https://www.youtube.com/channel/UC6VRzeCiJtALNSAJLWAaTow
