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Hidden Gems: Meet Cassandra Robertson of Royal Tax & Credit Services

Today we’d like to introduce you to Cassandra Robertson.

Cassandra, we appreciate you taking the time to share your story with us today. Where does your story begin?
Where do I start?! As a kid my stepmom, I call her T- Mama, she has always taught me to be independent and to never give up. It’s been plenty of times that I wanted to give up but my children and husband are the reasons that I keep going. But I’ll never forget the struggles that I have been through as a young adult. They made me who I am today, I think what REALLY made say, “Ok, enough is enough”, was when I worked at the Atlanta airport. We bust our tails cleaning those planes for a little of nothing, even though I wasn’t being paid enough, I made the best of it.

But then one day, I hurt myself on the job, I went about the correct protocol in reporting my injury as I should have. I didn’t want anything from them, nor did I make a big deal. I went to physical therapy as directed for a few weeks while still on full duty in pain. One day the pain was unbearable, I asked my supervisor, “why am I still on full duty if I am turning in my therapy reports as directed?” He then took me to the big boss’ office, and that’s where everything changed. I was accused of faking my injury!! And I’m like, “How when I followed protocol?” He had said some stuff that made me angry enough to cry. From there, that was it for me. I never got my last check, nor could I file for unemployment. That very moment I promised myself that I would NEVER work for anyone else.

In September 2017, I figured I’d start my own tax business, I searched for tax software and how to go about doing things. After losing my brother in late 2018, I went all in and gave my all, not just for my career but to keep me focused, losing him was only one of the hardest things I’ve dealt with. In my first two years, I worked for myself but under this other company. In 2019 I went full fled and veered off into my own everything. I set my goals every year from the year I started. Today, I am making six figures and love it! I’m currently working on my Real Estate license. I’m so close! I looked at my husband and told him, ” Baby, this year we’re investing!” I sit back and sometimes see where some children aren’t left with anything after their parents pass, I’m not only doing this for growth but I’m doing this for my three children, this is only the beginning!

Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
This hasn’t been a smooth road, it’s been late night/early mornings and times that I have wanted to pull my hair out, lol. Of course, I deal with tough and rude people but it doesn’t stop me from pushing. And like any other job, you just want to throw in the towel but you can’t do that if you want to succeed.

We’ve been impressed with Royal Tax & Credit Services, but for folks who might not be as familiar, what can you share with them about what you do and what sets you apart from others?
We offer tax preparation and credit restoration. Everyone knows me as the tax lady, lol. My clients keep me going. Every time I look up it’s nothing but positive vibes from them and I love it! I am a unique person and very passionate about my businesses, so I ALWAYS go far and beyond to make sure my clients are satisfied. I’m beyond proud of my brand be I did this on my own, I started my business, did my research and made everything! I want everyone to know that I also have two other business that I am just starting THIS YEAR. I’m praying that I pass the real estate exam, and I will also be starting my Air BnB business, so you will definitely be seeing me around.

Is there a quality that you most attribute to your success?
Patience and knowing my customer’s every need is the key to my success, no lie. Everyone is different and has their own needs, so I take my time and hear what every single one of them needs.

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