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Community Highlights: Meet Loan Nguyen of Once Upon A Child – Gainesville GA

Today we’d like to introduce you to Loan Nguyen.

Hi Loan, we’d love for you to start by introducing yourself.
Our journey with Once Upon A Child Gainesville began with a simple belief that families deserve high-quality children’s clothing, toys, and equipment at affordable prices, while also having a sustainable way to recycle items their children have outgrown. We opened our doors with a mission to make kids’ resale a reliable and enjoyable shopping experience for our community.
From the beginning, we focused on building trust with local families by offering a clean, organized store and a fair, efficient buying process. Over the years, we’ve grown thanks to our loyal customers and dedicated team who share our passion for sustainability and family-focused retail. Today, Once Upon A Child Gainesville is proud to be part of a strong network of resale stores that help parents save money, reduce waste, and give children’s items a second life.

We all face challenges, but looking back would you describe it as a relatively smooth road?
Like any business, our journey hasn’t always been smooth, but every challenge has been an opportunity to grow. One of the biggest early hurdles was educating our community about the value of resale helping families see that gently used items can be high-quality, affordable, and safe for their children.

We’ve also navigated challenges typical in retail, such as keeping inventory fresh and relevant, managing seasonal fluctuations, and adapting to changing customer needs. The past few years, in particular, required us to rethink how we connect with families, streamline processes, and maintain a safe, welcoming environment.

Through these challenges, we’ve learned the importance of listening to our customers, being flexible, and investing in a team that shares our vision. Every obstacle has strengthened our commitment to serving Gainesville families and supporting sustainable, budget-friendly choices for children.

As you know, we’re big fans of Once Upon A Child – Gainesville GA. For our readers who might not be as familiar what can you tell them about the brand?
Once Upon A Child Gainesville is a children’s resale store dedicated to providing families with high-quality, gently used children’s clothing, toys, and equipment at affordable prices. We specialize in making the resale process simple and convenient ,both for families looking to sell items their children have outgrown and for those shopping for quality items at a fraction of the retail cost.

What sets us apart is our commitment to quality, safety, and customer service. Every item we accept is carefully inspected to ensure it meets our high standards, and our team works hard to create a welcoming, organized shopping experience for families. We’re proud to offer a space where parents can save money, support sustainable practices, and find everything they need for their growing children in one place.

Brand-wise, we’re most proud of being recognized as a trusted community resource. Families know that whether they’re buying or selling, they’ll be treated fairly, efficiently, and with care. Our goal is to make life easier for parents, encourage reuse and sustainability, and help children thrive by keeping quality items in circulation.

For our readers, we want them to know that Once Upon A Child Gainesville is more than a store , it’s a partner for families. From newborn essentials to school-age gear, we provide a safe, reliable, and budget-friendly way to outfit kids while supporting the community and the environment.

Do you have any advice for those looking to network or find a mentor?
I think finding a mentor and building a network is all about being proactive and genuine. For me, it’s worked really well to start by observing and learning from people I admire in my field, then reaching out with specific questions or asking if they can share advice over coffee or a quick call. I also make it a point to stay engaged in communities related to what I do whether that’s local parenting groups, retail associations, or even online forums. Showing genuine interest, being open to learning, and maintaining those relationships over time has really helped me grow personally and professionally.”

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